Free Local Delivery
All orders made to Dempac are delivered by either third party couriers or Dempac trucks.
All orders under £100 will be charged a £10.00 delivery fee.
All website orders will incur a delivery fee.
Deliveries by Couriers
Please make sure you fully open and check the goods being delivered before receiving the receipt and signing to confirm delivery.
Unless pointed out at the time of accepting the delivery, mistakes cannot be rectified.
If you are accepting goods from a business with differing office hours, it is necessary that someone is able to accept the goods between the stated hours at the approved delivery address.
If a courier is being used they will attempt to make the delivery once. In the event that the delivery is missed, it will be the customer’s responsibility to collect the order from the local depot or to rearrange the delivery.
Next Business Day Delivery Service
If you are interested in a next business day delivery service, please understand the process and despatch of orders by checking the information below:
Receiving orders Monday-Friday before 3:00PM
Subject to stock availability, if an order is placed before 3:00PM it is eligible for next business day delivery.
Receiving orders Monday-Friday after 3:00PM
Subject to stock availability, if an order is placed after 3:00PM the goods will be dispatched for the following next day delivery.
Out of Stock Situations
As a company, we work very hard to minimise the chances of stock shortages. However, if this situation does occur and an item is temporarily out of stock we will notify you as soon as possible and inform you as soon as the goods are back in stock.
Price quoted isn’t included free delivery (delivery charge may apply)
We are unable to guarantee a specific delivery time.
Collecting from Dempac
If you are planning on collecting your goods, please give 1 hours’ notice to avoid delay. 0116 2844820